Terms of Use

Updated: 6/15/20

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to: the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Shipping Policy
  • TERRA GRAPPL'R ships all the products listed on our online shop.
  • We process and ship your order ​as soon as possible.
  • If a product is preordered - we will process and ship your order within 2-3 business days after inventory becomes available.
  • We ship only to the United States.
  • We do not offer in store pick up.

Return Policy
  • We have a 21-day return policy from the time you receive your order per the mail carrier that delivered your order (USPS, UPS, FedEx, DHL). Return postage date must be within 21-day window of purchase. All products must be in new condition and must be returned in original packaging.
  • Returns not accepted if products show signs of wear.
  • Customer is responsible for paying return shipping costs.
  • Items being returned should be shipped to: TERRA GRAPPL'R Returns - PO Box 3157 - Newton, NJ 07860.
  • Customer will receive a refund notification via preferred way of notifications (email and/or SMS text).
  • Initial shipping costs are non-refundable.

Exchange Policy
  • Need a different size? No problem! Place a new order with your desired item(s). Then return the original item(s). These are treated as separate transactions.
  • Customer is responsible for paying returned shipping costs.
  • Returns can be sent to: TERRA GRAPPL'R Returns - PO Box 3157 - Newton, NJ 07860.

Team Gear Return Policy
  • We are unable to accept returns on any team gear items.
  • All team gear purchased through TERRA GRAPPL'R is non-refundable.
  • In the event you receive a defective, damaged item we will have that item will be refunded or remade for you and delivered to your address in a timely manner.

Privacy Policy
  • This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

    Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

BETA/Sample Program(s) Policy
  • BETA/Sample shoes are non-returnable nor non-refundable.
  • If required, participant must fill out survey to get BETA program rewards.
  • User/customer waives any and all liability and risk and understands BETA program products are for testing and intel purposes only. Products have not been approved for sale yet.
  • TERRA GRAPPL'R assumes no liability in the event of injuries or bodily harm to others.
  • Use at your own risk.

Return Policy
  • We have a 21-day return policy from the time you receive your order per the mail carrier that delivered your order (USPS, UPS, FedEx, DHL). Return postage date must be within 21-day window of purchase. All products must be in new condition and must be returned in original packaging.
  • Returns not accepted if products show signs of wear.
  • Customer is responsible for paying return shipping costs.
  • Items being returned should be shipped to: TERRA GRAPPL'R Returns - PO Box 3157 - Newton, NJ 07860.
  • Customer will receive a refund notification via preferred way of notifications (email and/or SMS text).
  • Initial shipping costs are non-refundable.
Collection of Information
  • We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, as well as provide you with up to date information regarding news about our organization via email.

Cookie/Tracking Technology
  • The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
  • We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
  • Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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